Shipping Policy

GenCart

Last Updated: [3/2/2026]

Thank you for shopping with GenCart. Please review our shipping policy below.

Processing Time

All orders are processed within 1–5 business days after payment is confirmed.

Orders are not processed or shipped on weekends or holidays.

Shipping Time

Estimated delivery time is 7–20 business days, depending on your location.

Shipping times are estimates and may vary due to:

• Carrier delays

• Customs processing (if applicable)

• High order volume

• Weather or unforeseen circumstances

We are not responsible for delays once the package has been shipped.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (if available).

Please allow a few days for tracking information to update.

Incorrect Address

Customers are responsible for entering the correct shipping address.
If an incorrect address is provided and the order has already been shipped, we cannot guarantee a refund or replacement.

Lost or Stolen Packages

GenCart is not responsible for lost or stolen packages marked as delivered.
If you believe your package is lost, please contact the shipping carrier directly.

Contact

If you have any questions about your order, contact us at:

gencartus@gmail.com